Privacy Policy
Privacy Policy for Buopso
Thank you for choosing Buopso. This policy’s main objective is to establish and maintain adequate and effective security measures for Buopso users, ensuring the confidentiality, integrity, and availability of their information. Sensitive information must therefore be protected from unauthorized disclosure, modification, access, use, destruction, or delay in service.
Last updated: 11-11-2024
This Privacy Policy is published in compliance with inter alia:
1. Section 43A of the Information Technology Act, 2000 (“IT Act”); and
2. Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”).
Our Privacy Policy explains:
1. What personal information and sensitive personal data or information (“SPDI”) we receive from you.
2. How we collect and use that information.
3. How we process, share, and protect your personal information.
1. Information We Collect
1.1. Personal Information: When you register with our software, we gather personal information to ensure smooth transactions and provide you with our services effectively. This includes:
– Name: Required for personalized communication.
– Contact Details: Includes email, phone, and address to update you on account matters and support.
– Billing Information: Details like credit card numbers to process payments securely.
1.2. Transaction Information: Our software collects transaction data, including:
– Payment Details: Information regarding payments you make or receive.
– Transaction History: Record of past payments for tracking and reconciliation.
1.3. Usage Data: We collect usage information such as:
– Log Files: Details about activities within our software.
– IP Address: Helps identify user location, prevent fraud, and improve security.
– Device Information: Data about devices for technical support and compatibility.
– Browsing History: Tracks visited pages to enhance user experience.
1.4. WhatsApp Data: We collect personal information related to WhatsApp interactions, including content of messages, timestamps, and any other relevant data exchanged via the WhatsApp Business API.
2. How We Use Your Information
2.1. Providing Services: We use your information to process transactions, manage your account, and authenticate users.
2.2. Improving Our Services: Usage data helps us enhance workflows, usability, and performance.
2.3. Communication: We may use contact info for updates, notifications, and promotions (with opt-out options).
2.4. WhatsApp Data Processing: We may process WhatsApp messaging data for legitimate business purposes, including customer support, CRM, and service improvements.
3. Information Sharing
3.1. Third-Party Service Providers: We share data with providers assisting in service delivery, transaction processing, and performance analysis.
3.2. Legal Compliance: Disclosure may occur to comply with laws, court orders, or enforce terms of service.
3.3. Sharing with Meta (WhatsApp Infrastructure): Data related to WhatsApp messages may be shared with Meta for the purpose of providing services via WhatsApp Business API. Meta acts as a third-party service provider for the infrastructure that supports WhatsApp messaging on Buopso.
4. Security Measures
4.1. Data Security: Protective measures include firewalls, antivirus, and access controls.
4.2. Encryption: Data in transit is encrypted with TLS or SSL protocols.
5. Adherence to Existing Laws of Data Protection
Buopso ensures compliance with the Digital Personal Data Protection Act, 2023, by implementing measures for lawful processing, consent, data minimization, and breach notification.
6. Your Choices
6.1. Access and Correction: Users can update personal info via the software or by request.
6.2. Opt-out: Users can opt-out of promotional communications.
6.3. Data Access: Users may request a copy of their data in a readable format. Service-related updates are mandatory communications.
6.4. WhatsApp Data Rights: Users have the right to request access, correction, and deletion of their WhatsApp-related data processed via Meta’s Cloud API. Requests can be made directly to Buopso or Meta, and we will assist with this process.
7. Changes to This Privacy Policy
Policy updates will be posted on our website. You are encouraged to periodically visit this page to review the Privacy Policy and any changes to it. Your continued participation in the Solution after any modification(s) to this Privacy Policy will be deemed as your acceptance to such modification(s).
8. WhatsApp Integration and Data Handling
8.1 Cloud API for WhatsApp: Buopso integrates with WhatsApp Business API through Meta’s Cloud API infrastructure to facilitate communication between users and clients.
8.2 Data Residence (Storage Location): All data shared through WhatsApp messaging will be stored and processed within Meta’s Cloud API infrastructure and will reside in Meta’s data centers located in North America and the European Union.
8.3 Data Localization: Buopso does not offer data localization for WhatsApp messaging data. All data related to WhatsApp messaging may be processed and stored in data centers outside your country as per Meta’s Cloud API service.
8.4 WhatsApp Infrastructure: Buopso utilizes WhatsApp infrastructure to deliver messaging services for CRM purposes, providing seamless communication between clients and users via WhatsApp Business API.
8.5 Meta’s Role in Data Processing: Buopso utilizes Meta’s Cloud API for WhatsApp messaging. By using this API, WhatsApp messages are processed and stored through Meta’s infrastructure, including Meta’s global data centers. The data may be processed outside of the country in which you reside.
8.6 User Rights Over WhatsApp Data: Users have the right to request access, correction, and deletion of their WhatsApp-related data processed via Meta’s Cloud API. This includes the ability to request deletion of messaging data stored by Meta.
8.7 Data Sharing with Meta: Data related to WhatsApp messages may be shared with Meta for the purpose of providing services via WhatsApp Business API. Meta acts as a third-party service provider for the infrastructure that supports WhatsApp messaging on Buopso.
9. Cookies
We use both permanent and temporary cookies to improve your experience with the Solution. Any information linked to your device identifiers, such as IP addresses, is treated as personal information if required by local law. Non-personal data may be combined with personal information and treated accordingly.
10. Waiver of Liability
We are not liable for any indirect, incidental, or consequential damages arising from data loss or issues related to your access to the Solution or Third Party Services.
